Template Support
We know your time is valuable. That’s why we’ve put this page together to answer the most common questions about our templates and how they work, so you might get the answer you need, no waiting required.
If you still need help, fill out the form below and we’ll get back to you within 2-3 business days.
Frequently Asked Questions
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Right after purchase, you’ll get an email with your template link and setup instructions. Can’t find it? Check your spam or junk folder first.
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It’s a one-time payment. After that, you own the template forever. You’ll just pay your regular Squarespace hosting fee separately.
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Yes. Our templates are made for Squarespace (version 7.1), so you’ll need an active account. If you don’t have one yet, you can start a free trial at Squarespace.com.
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Definitely. Our templates are fully customizable inside Squarespace. You can tweak colors, fonts, layouts, images, and more to match your brand and make the design your own.
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Nope. These templates are built to be simple and flexible for anyone to use, even if you’ve never touched Squarespace before. Plus, your purchase comes with step-by-step tutorials to guide you through setup.
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Since this is a digital product with instant access, all sales are final. Make sure you read through the details before purchasing, and reach out with any questions before you buy.
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Definitely. Whether you customize it yourself or we do it for you, you’ll have full access to edit and update your website anytime. Plus, Squarespace makes it super easy to make changes.
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Yes! You can install the template on an existing Squarespace 7.1 website. We recommend starting with a fresh trial site (included) to make the transition smooth and stress-free.
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Yes! If you’d rather have someone do the setup for you, we offer template customization as a paid add-on. Click here to learn more about working with us 1:1.
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No. Each purchase includes a license for one site only. Need it for more than one project? You’ll need to purchase an additional license for each site.
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Right now, Templates That Sell is focused on Squarespace. If we expand to other platforms, we’ll let you know
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It depends on how much content you have ready. If you’ve already written your copy and have your images prepared, most people can get their site up in a weekend or a few focused days. The tutorials are designed to keep things as easy and streamlined as possible.
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Nope! All templates are fully compatible with the free version of Canva. If you’re using Canva Pro, you’ll get a few extra features, but it’s not required.
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No coding required. Everything can be done within the Squarespace platform using their built-in tools and features. If you’re comfortable dragging and dropping, you’re good to go.
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We can absolutely talk about more in-depth customization. Send us a message with what you’re envisioning, and we’ll let you know what’s possible.
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Absolutely. You’ll be able to fully customize fonts, colors, images, and text to fit your brand using Squarespace’s intuitive design tools. Plus, each template includes editable design features and flexibility where it counts.
Need a Little Extra Help?
You don’t have to do it all alone.
After purchasing your template, you’ll have the option to add on extra support—like done-for-you template customization or a Design Day where we handle your to-do list in one focused session.
Template Customization
Get in touch
This form is specifically for template support. If you have general questions about working together, collaborations, or anything else unrelated to your template purchase, please head over to the Contact Page.
Before you fill this out, make sure you’ve read through the Support & FAQs first. Most common questions are answered there, and we’d love to help you save time if we can.
If you’ve checked the FAQs and still need help with your template, fill out the form below and we’ll be in touch within 2–3 business days (Monday–Friday).
